Terms & Conditions
“Leanne Power Consultancy strives to give exceptional training and offer post support on all our courses. We go above and beyond to give you nothing but the best and give you the confidence to walk away and start your career.”
Leanne Power – Director and Founder of Leanne Power Consultancy.
To submit a booking request, you must complete the booking form and pay the amount specified. You, the learner, must ensure that all information provided in the booking form is complete and accurate. Once a booking request and payment is deposited, you will gain written Confirmation, stating and confirming the date, time and if any balance is due. Any outstanding balance must be paid by the due date specified in the written Confirmation, which is normally on the first day of the course before the course starts.
You must check the details on the written confirmation when you receive it. If there are any errors, or if you haven’t received a written confirmation from us within 7 days of making your booking request, then please email info@leannepower.co.uk
We reserve the right, in our sole and absolute discretion and without the need to give a reason, to refuse to accept a booking request. In such circumstances, no contract will arise and we will return any payment accompanying your booking request.
By submitting a booking request or paying a fee, you agree to be bound by these Conditions.
All bookings are non-refundable and non-transferable, it is the learner’s /customer’s responsibility to make sure you have the correct pre-requisites / Insurance before placing a booking request.
To secure a place on a course you must pay a non-refundable payment (deposit or full amount), which is stated on this website page or via correspondence. These fees are non-refundable and non-transferable. The remainder of the balance must be made in full on the first day of the course before the start time.
The course fee balance, if any, must be paid on the first
day of the course before the course starts.
If you do not pay any balance in full before the course start time, your booking will be deemed cancelled and you will forfeit your deposit and you will not be able to sit in the session.
If you do not complete your theory and any tests required before you attend your practical days, you will be refused entry and any payments will be forfeit.
If you can’t make your partial or fully paid booked course date due to any last-minute reasons and want to move it to the next available course date this will incur 25% of the original course cost to cover the loss of work to a tutor, company, models and an administration fee. (No offers previously or on now will be taken into account.)
If you leave (or miss) a course before its completion, you will forfeit all sums paid to us.
If you go over any contractual end dates for multiple-day courses, you will incur additional exam fees and forfeit completion and certification including all sums paid to us.
Some qualifications have to be paid in full before being registered for the course, this is stated on the webpage or in any correspondence.
Leanne Power is not responsible for any travel or
accommodation expenses that learners may incur due to attending or cancellation
of a course.
Leanne Power will not offer any refund for cancellations
outside our control, including adverse weather conditions, flooding or such
like – the next available date will be offered.
A minimum of Two learners is required to run a course unless one-to-one tuition is being offered, or at the Director’s discretion.
The number of hours stated for how long the course will take to complete is a guideline only. The actual time a course will end will depend on class size and the speed that which learning takes place.
Leanne Power’s course notes and training cannot be relied upon for legal interpretation. The trainer/company accepts no responsibility for the actions of clients, or those of other people reading the course notes, or responsibility for any loss incurred through the use of relying on the course content.
Leanne Power reserves the rights to its design, text, images, and materials used, including its website. Use is not permitted and must not be copied in any way.
Leanne Power reserves the right to alter: course dates, venues, course content, materials, tutors, and course requirements at any time without liability and with only a minimum of 24 hours prior notice.
If a learner does not meet the required standards to successfully complete the criteria to safely complete the treatment by the tutor’s recommendations, they shall be invited back to join the next class of the same subject free of charge, on the first occasion only.
Case studies must be completed within specified times given on the course or stated in the coursebook, (usually within 6-8 weeks) otherwise, you will not receive your full certification and re-admission and cost of the course will be required. We aim to have case studies marked with feedback within 21 days.
Paying for and/or attending a course fully does not guarantee a qualification, award, diploma, or certificate of achievement. Certificates of achievement are gained by the successful fulfilment of the criteria set out by the various awarding bodies. The decision of the company owner Leanne Power is final in all cases.
Even though Leanne Power tries to find every single area to cover during practical training sessions for its learners, it is sometimes hard to meet these needs due to the individual model requirements and capabilities. We cannot guarantee we will cover every area, but we can guarantee any areas missed will be discussed in theory or practical, or feel free to send case studies or join the next course for practice on the next available course date.
In order for the learner to gain their certificate they must
fully complete any theory work and or assignments, practical assessments, case
studies, and revisions and pass the exams by the specified course end date.
(Start and end date will be specified on the learner’s booking confirmation)
Leanne Power will take NO Excuses whatsoever as to why you require a change of these rules.
Models are required on our training days, it is the
learner’s responsibility to provide their own models either in our academy or
at your location. In some circumstances, we might try to provide them, but we
can not guarantee them.
It is the responsibility of the learner (or their model if
required) to be patch/skin tested before the relevant course date (minimum 24
hours).
Learners may be required to pair up and work on each other.
All learners are responsible for their own clients/models including their patch
test, only when Leanne Power requests to do so and learners will be notified of
this when booking. You may also be required to work on a prosthetic limb
certain courses, due to Health and Safety reasons.
Classes will commence promptly at the published times
irrespective of whether all students are present. Classes will not be delayed
waiting for latecomers and Lecturers are not responsible for repeating work
missed. We will always aim to start our courses at the given times, but
in the event of an emergency or unforeseen circumstances, courses could be
slightly delayed.
Learners must comply with all reasonable instructions from
our course leaders and their assistants in relation to its use.
Learners are requested to wear: Comfortable shoes and have a
smart and professional appearance during any course. Please dress smart and
comfortably for all courses. Full scrubs or a tunic must be worn for all
regulated courses. (this will lead to failed assessments)
Mobile phones must be switched on silent throughout the
course. Unless discussed and confirmed prior by the course tutor. If taking an
exam, mobile phones must be turned off and not be present in the examination
room.
Our courses are blended – All learners will be required to
complete all theory at home and gain the expected pass mark and then attend the
academy for the practical sessions.
All Learners will be required to participate practically
whilst on the course, to obtain certification.
All learners (depending on course) may be required to
complete before and after studies to obtain a completion certification.
Learners that act inappropriately and bring dishonour to the
academy will be dismissed with immediate effect and will lose any monies paid
and their rights to complete the course and achieve certification. The academy
does not accept any kind of abusive behaviour from its learners, whether this
is verbal, physical, or written. We always follow a professional method of
communication regardless of the matter and we would like this to be
reciprocated.
If for any reason this isn’t followed you will be dismissed
immediately from your qualification as this will not be tolerated.
Failure to comply with Leanne Power Terms & Conditions
will incur the disciplinary procedure which may result in withdrawal from any
courses with no refund or exchange options.
If you require additional copies of certificates this will
incur a £25 charge including postage.
The learner is required to obtain insurance against medical
and personal accident risks. This must be for the procedures commenced and be
valid for the industry and area you are working in. We also recommend insurance
that covers the loss of, damage to or theft of personal belongings.
It is your sole responsibility to ensure that the
insurance cover you purchase is adequate and sufficient to meet your
requirements and you may be required to purchase insurance before a course,
this can be confirmed at the time of booking if needed. It is also
your sole responsibility to disclose any material facts such as pre-existing
medical conditions to your insurers.
You are insured to practice your booked course treatment whilst with us but does not cover you for any case studies or treatments away from the premises.
You are responsible for bringing the appropriate clothing
and equipment to a course, the guidance of which will be sent to you after your
booking has been confirmed.
Any information provided by us on such matters as clothing,
baggage, and special equipment is given in good faith but without
responsibility on the part of the trainer and owner Leanne Power.
All personal equipment is left at your own risk. We will not
be responsible whatsoever for any loss or damage to your personal possessions.
We reserve the right to charge you for the cost of
replacement or repair of items of property or equipment lost or damaged by you
during a course. If any property or equipment is damaged by you during a
course, we also reserve the right to charge you for the cost of reinstating the
property or equipment to the condition it was in before you damaged it.
Leanne Power will respect your privacy always. We will not
sell or make available, in any way, your personal information except where you
have specifically asked us to. All student information is kept strictly
confidential.
If training takes place at your own place of work, it is your responsibility to make sure your equipment is safe to use.
CANCELLATION OF COURSES
We are committed to providing a high-quality service to our
clients. We would not wish to think you have reason to be unhappy with the
service that we provide to you.
We are unable to offer refunds if you want to cancel your
training course.
Please note that course payments are non-transferable and
non-refundable. If you are unable to attend the course, this will result in the
loss of the full payment made. or * can be applied.
*If you can’t make your fully paid booked course date due to
any last-minute reasons and want to move it to the next available course date
this will incur 25% of the original course cost to cover the loss of work to a
tutor, company, models and an administration fee. (No offers previously or on
now will be taken into account.)
If you have a Complaint
If you have a complaint during your course you must bring it to the
attention of your course tutor at the earliest appropriate opportunity in order
that remedial action may, if appropriate, be taken. Any outstanding complaint
not resolved during the course must be notified to us in writing within 30 days
of the scheduled end of the course. We have a strict complaints policy to which
all staff adheres too. If your course tutor is unable to resolve any complaint
to your satisfaction, Leanne Power, as company owner within the firm
responsible for client care would become involved and would invoke the
procedure as appropriate with a view to resolving the matter. A copy of the
procedure is available on request.
Sub-contractors
Leanne Power is not responsible or to be held accountable
for any complaints, problems, or concerns with third parties / sub-contractors
who deliver courses through our academy. Any courses that are associated and
accredited through third parties / sub-contractors will require you to take up
any actions personally with them.
Practical / Assessment Days
On purchase of a course, you are required to complete all
theory work at home, including any questions, assignments, observations and
exams. Before entering the practical sessions of the qualification purchased.
Please make sure you purchase the correct course required as
a mistake cannot be rectified once the course pack/work has been sent out.
Regulated qualifications
You must send all theory work/assignments or an exam to the
academy before the practical assessment day. The person stated on the
confirmation must be the same person who attends the practical day. – For
regulated qualifications.
Accredited qualifications
You must bring or send in your certificate of knowledge to
be able to participate in the practical day. If no proof is obtained you will
be refused entry into the practical session. Aim to complete all theory and
exams 1 week before the practical date you have chosen in your booking. –
accredited qualifications.
Completed Certificates will only be given if the learner has
shown competence in the chosen course area and has completed all other work.
(Then the certificate will be given on the last practical / assessment day) and
will not be given if the assessment day is not complete.
Assessment / practical days can not be changed due to tutors
and models being arranged.
Privacy Notice
Here at Leanne Power Consultancy, we provide high-quality
beauty and Aesthetic treatments and training courses. Our privacy notice is a
document that publishes the way we as a business gather, hold, communicate, and
manage our information. It fulfils a legal requirement to protect your ‘right
to privacy and our responsibilities as a business.
You have the right to be informed about the collection and
use of your personal information. This is a key requirement of the data
protection regulations and this privacy notice aims to provide you with the
information relating to: (a) how we lawfully use your information; (b) the
purpose for which; and (c) the manner in which your information
is controlled and remains secure giving you an opportunity to review and object
to how your information is being processed.
Leanne Power is the controller for the personal information
we process unless otherwise stated. Should you have any questions relating to
the use of your information please contact Leanne Power, the data protection
officer. There are many ways you can do this, including by phone, email and
post. All our contact details can be found at the end of this privacy notice.
Leanne Power wishes to remain open about the information
we’re collecting about you, why it’s needed, how it’s being processed and who
has access to it. This notice provides you with all the information necessary
to ensure you retain the confidence that your personal information is protected
from misuse and is being used and treated as you would expect.
This notice will cover the following:
- Information
relating to Leanne Power, including how to contact us
- Our
commitment to you
- The
information we hold about you
- How
we collect your information
- Who/why
do we sometimes share your information
- How
we use your information
- How
we protect your information
- How
long we keep your information
- Your
‘right to privacy
Our Commitment to You
Leanne Power Consultancy commits to:
- value
the personal information entrusted to us and make sure we respect that
trust
- follow
all laws and regulations when it comes to handling personal information,
and adopt good practice standards
- consider
and address the privacy risks first when we are planning to use or hold
personal information in new ways, such as when introducing new systems
- be
open with individuals about how we use their information and whom we share
it with
- make
it easy for individuals to access and correct their personal information
- keep
personal information to the minimum necessary and delete it when we no
longer need it
- have
effective safeguards in place to make sure personal information is kept
securely and does not fall into the wrong hands
- ensure
staff who handle personal information, treat it as a disciplinary matter
if they misuse or don’t look after personal information properly
- put
appropriate financial, technical and protective measures in place when
looking after personal information to make sure we can live up to our
promises
- regularly
check that we are living up to our promises and report on how we are doing
The information we hold about you
Personal information is any information that relates to, or
can be related back to you. This can include your name, contact details
or any other information we gather as part of our relationship with you.
The information we hold can be categorised into several key
groups, known as ‘information categories’. These categories cover all the
information requirements needed to provide you with the various products and
services offered by Leanne Power Consultancy, many of which may be applicable
to you based on the contractual relationship you have with us.
These categories are:
Who you are: such as name, age and identification
Where you are: such as your home, work or email addresses
together with telephone contact numbers
How you pay: such as your payment history (no bank or
payment details are retained)
What you have: such as the products and services you have or
had with us and your written consent to undertaking any treatment and your
agreement to using any images obtained during or after treatment for use on our
own website and social media platforms (including Facebook, Instagram and
Twitter)
What qualifications do you hold including certificates, if
applicable
What we require: such as health and allergy matters. The
collection and use of this information is subject to stricter controls and its
use remains limited.
On occasions, we may require information outside of the
categories listed above. This information may relate to things such as, dietary
requirements [if we are arranging catering for you]. Information requested of
this nature will often require your consent; as such you will be notified of
this at the relevant time before its collection or use.
How we collect your information
The majority of personal information we process is provided
directly by you, for one of the processing activities we have listed in the
‘how we use your information section’.
In addition to this, there are also multiple other
collection methods used by Devine Training, which vary depending on the types
of services or information categories in question. These methods are:
Direct collection: As we mentioned earlier, this method
of collection applies when you provide Leanne Power with the
information directly. This can be either; over the phone, in person, via our
website, during an event, on a form/questionnaire or simply through postal or
email communication responses.
Technical collection: Leanne Power may collect information based on your
access/booking platforms such as our client portal and website. Additional
information, such as; usernames and passwords and booking preferences may be
captured – these are based solely on the types of products/services or
interactions we have with you so may not always be relevant and as such will
not be captured.
Legal collection: This method relates to information collected to satisfy
any legal, insurance or regulatory requirements.
How we use your information
General
Leanne Power Consultancy will only process (i.e. use) your
information where we have a legal or regulatory and proportionate basis to do
so, in accordance with our ‘commitments to you’ and our legal requirements.
The legal basis for ‘use’ will form at least one of
the following categories:
Your consent: This basis is used when we have provided
you a choice on how your data is used and you agree [consent] that Leanne Power
Consultancy can use your data as we have described for that specific purpose.
Your contract with us: This basis is used when we need
your information to deliver the terms of our contract with you. Whilst your
‘right to privacy’ remains, information used for this purpose cannot be
restricted or removed without possibly disrupting the contracted services you
have with us. The impact of this may result in the failure to provide the
agreed services or the subsequent cancellation of the contracted services.
Our ‘legal’ obligation: This basis is used when Leanne
Power Consultancy, must comply with a legal or regulatory obligation.
Our ‘legitimate interests’: This basis is used when
Leanne Power Consultancy feel it is within our own interests to use your
information, in a lawful capacity by taking both your ‘right to privacy’ and
the needs of the business (to deliver its services to you); into consideration.
Leanne Power will never use your information when our own
interests supersede your overall right to privacy or the legal basis for which
we can process your information. If you have any concerns relating to how your
information is used, please contact the data protection officer immediately.
Direct marketing
Leanne Power will never send ‘direct marketing
communications to you unless you subscribe. You will be provided with details
of your options either: (a) when you join Leanne Power Consultancy as a client;
(b) if you attend an event in which you agree to receive promotional materials.
To unsubscribe from direct marketing communications, please contact Leanne
Power data protection officer. See ‘contact us’ for further details
If you accept and subscribe to direct marketing
communications, the mailings sent to you will be designed/created by leanne
power
Leanne Power, does not share, allow access to, or sell your
information to third parties for additional marketing purposes, unless express
consent is obtained from you and we are transparent and details contained in
our communications on the matter.
How we protect your information
We apply the highest standards of security when it comes to
hosting and protecting information.
We have policies and technical measures in place to protect
your personal data against unauthorised access, accidental loss, improper use
and disclosure. All of our employees and any third parties we engage to process
your personal information are obliged to respect the confidentiality of your
information and thorough due-diligence checks are carried out.
We do not sell, rent, distribute or otherwise make personal
information commercially available to any third party, except as described in
this policy or with your prior permission.
How long we keep your information
We will only use/store your information for as long as we
are permitted to do so. Often this is based on the purpose upon which we
collected the information in the first instance. However, there are a few
exceptions in which it may be kept for longer. These are; (a) where legal or
regulatory obligations require us to keep the information for longer or for a
specified period, or: (b) until the expiry of any limitation period in
relation to potential insurance claims us or: (c) until the expiry of any
limitation period in relation to potential claims made by us.
Leanne Power has a retention policy which ensures data is
kept only for as long as it is needed and to satisfy any/all statutory or other
legal obligations regarding the retention of such records. This information can
be requested upon request.
We will only retain your personal information for as long as
is necessary to fulfil the purposes we collected it for. This includes for
example the purposes of satisfying any legal, regulatory, accountancy or
reporting requirements as part of a contract.
To determine the appropriate retention period, Leanne Power will consider: (a)
the amount; (b) its nature; (c) its sensitivity; (d) the potential risk of harm
from unauthorised use or disclosure; (e) the purposes for which it’s processed;
(f) whether we can achieve those purposes through other means, and (e) the
applicable regulatory or legal requirements.
Your ‘right to privacy’
Leanne Power Consultancy respects your right to privacy and
will act in accordance with the latest privacy laws and security frameworks to
ensure we meet our underlying commitment to you, as set out by this notice.
Further information relating to your rights can be found on
the Information Commissioners Office website.
www.ico.org.uk
In summary, you have the:
- right
to know how your Information is processed by Leanne Power
- right
to obtain copies of the information Leanne Power holds, including how it’s
processed and by whom
- right
to correct any mistakes made to your information
- right
to request that your information is deleted (in certain circumstances)
- right
to object if you feel your information is not being processed securely or
lawfully
- right
to restrict the use of your information in specific areas, such as
‘marketing’ communications
right to know how decisions, which are automated, are made please contact our data protection office immediately should you wish to exert any of these rights. No fees are due to exercise these rights unless they are deemed to be excessive, spurious or repetitive – in any case, we will contact you directly to discuss the matter further.
Contacting Leanne Power
General
Data protection officer is Leanne Power.
If you’d like further information relating to this privacy
notice or wish to: (a) log a complaint: (b) report an incident: or (c) request
the information that we hold about you; or any other data protection-related
query – please contact our data protection office via post or by email.
FAO: Leanne Power [Data Protection Officer]
Email: info@leannepower.co.uk
It is important that the information we hold about you
remains accurate at all times. Please keep us informed should any of your
details change using the contacts above.
For general enquiries, please allow up to seven working days
for a response.
You always have the option to raise your concerns directly
with the Information Commissioners Office, whether you’ve raised the matter
with Leanne Power already or not. This is your right.
Information requests [subject access request]
You have the right to access/request the information that
Leanne Power holds about you. This is often referred to as subject access. You
can make a subject access request in person, verbally or in writing. Subject
access requests help you to understand how and why we are using your data, and
to check that it’s being handled lawfully and is acceptable to you.
Leanne Power Consultancy has one month to
respond/fulfil your request, there is no fee for this service.
Information requests will be responded to within the
regulatory guidelines unless the complexity or volume of information requested
impacts upon these timescales. In such cases, we will notify you directly
to discuss completion dates.
Incidents or complaints
Incidents and/or complaints relating to Leanne Power
Consultancy’s use or controls around your personal information are taken very
seriously and we encourage you to bring any instances to our attention which
you feel is unfair, misleading or inappropriate.
An incident can be anything from (a) failure to notify you
of an activity in which your data is being used; (b) the loss of personal
information relating to you; (c) the vulnerability or potential misuse of
personal information relating to you; (d) unlawful access or damage to your
personal information.
Our data protection officer has the responsibility to
coordinate any/all responses relating to an incident or complaint and will
ensure that each matter is brought to its sensible conclusion within the
expected timeframes and in accordance with the directions set out from within
this policy.
Leanne Power Consultancy is required by law to inform the
Information Commissioners Office when an incident or complaint causes
significant damage(s), upset or discomfort to you. The data protection
officers’ duty is to ensure any/all notifications of this nature are carried
out within 72 hours of being made aware of the incident or complaint.
On occasions, we may need to request further information
from you in order to: (a) confirm your identity; (b) exercise your rights; or
(c) to ensure we possess the necessary information to investigate the matter in
hand. Any/all information we capture at this stage will be treated in the same
manner as set out within this privacy notice.
Notifications to the ICO or other interested parties (in the
matter above), may require the further use (communication) of your personal
information. In any case, this information will be used only for the purposes
of the notification in question and will not be processed by any other means.
Anonymisation will be used when possible and/or when it is deemed suitable.
To ensure Leanne Power prevents repeated incidents involving
personal information, extracts from incidents or complaints raised will be used
as case studies to strengthen corrective actions and build stronger privacy
practices across the firm. These case studies contain no personal
information and any/all references to individuals will be removed. Phrases such
as ‘customer’, ‘client’ or ‘employee’ will be used as a substitute.
Privacy Notice
Here at Leanne Power Consultancy, we provide high-quality
beauty and Aesthetic treatments and training courses. Our privacy notice is a
document that publishes the way we as a business gather, hold, communicate, and
manage our information. It fulfils a legal requirement to protect your ‘right
to privacy and our responsibilities as a business.
You have the right to be informed about the collection and
use of your personal information. This is a key requirement of the data
protection regulations and this privacy notice aims to provide you with the
information relating to: (a) how we lawfully use your information; (b) the
purpose for which; and (c) the manner in which your information is controlled
and remains secure giving you an opportunity to review and object to how your
information is being processed.
Leanne Power is the controller for the personal information
we process unless otherwise stated. Should you have any questions relating to
the use of your information please contact Leanne Power, the data protection
officer. There are many ways you can do this, including by phone, email and
post. All our contact details can be found at the end of this privacy notice.
Leanne Power wishes to remain open about the information
we’re collecting about you, why it’s needed, how it’s being processed and who
has access to it. This notice provides you with all the information necessary
to ensure you retain the confidence that your personal information is protected
from misuse and is being used and treated as you would expect.
This notice will cover the following:
Information relating to Leanne Power, including how to
contact us
Our commitment to you
The information we hold about you
How we collect your information
Who/why do we sometimes share your information
How we use your information
How we protect your information
How long we keep your information
Your ‘right to privacy
Our Commitment to You
Leanne Power Consultancy commits to:
value the personal information entrusted to us and make sure
we respect that trust
follow all laws and regulations when it comes to handling
personal information, and adopt good practice standards
consider and address the privacy risks first when we are
planning to use or hold personal information in new ways, such as when
introducing new systems
be open with individuals about how we use their information
and whom we share it with
make it easy for individuals to access and correct their
personal information
keep personal information to the minimum necessary and
delete it when we no longer need it
have effective safeguards in place to make sure personal
information is kept securely and does not fall into the wrong hands
ensure staff who handle personal information, treat it as a
disciplinary matter if they misuse or don’t look after personal information
properly
put appropriate financial, technical and protective measures
in place when looking after personal information to make sure we can live up to
our promises
regularly check that we are living up to our promises and
report on how we are doing
The information we hold about you
Personal information is any information that relates to, or
can be related back to you. This can
include your name, contact details or any other information we gather as part
of our relationship with you.
The information we hold can be categorised into several key
groups, known as ‘information categories’. These categories cover all the
information requirements needed to provide you with the various products and
services offered by Leanne Power Consultancy, many of which may be applicable
to you based on the contractual relationship you have with us.
These categories are:
Who you are: such as name, age and identification
Where you are: such as your home, work or email addresses
together with telephone contact numbers
How you pay: such as your payment history (no bank or
payment details are retained)
What you have: such as the products and services you have or
had with us and your written consent to undertaking any treatment and your
agreement to using any images obtained during or after treatment for use on our
own website and social media platforms (including Facebook, Instagram and
Twitter)
What qualifications do you hold including certificates, if
applicable
What we require: such as health and allergy matters. The
collection and use of this information is subject to stricter controls and its
use remains limited.
On occasions, we may require information outside of the
categories listed above. This information may relate to things such as, dietary
requirements [if we are arranging catering for you]. Information requested of
this nature will often require your consent; as such you will be notified of
this at the relevant time before its collection or use.
How we collect your information
The majority of personal information we process is provided
directly by you, for one of the processing activities we have listed in the
‘how we use your information section’.
In addition to this, there are also multiple other
collection methods used by Devine Training, which vary depending on the types
of services or information categories in question. These methods are:
Direct collection: As we mentioned earlier, this method of
collection applies when you provide Leanne Power with the information directly.
This can be either; over the phone, in person, via our website, during an
event, on a form/questionnaire or simply through postal or email communication
responses.
Technical collection: Leanne Power may collect information
based on your access/booking platforms such as our client portal and website.
Additional information, such as; usernames and passwords and booking
preferences may be captured – these are based solely on the types of
products/services or interactions we have with you so may not always be
relevant and as such will not be captured.
Legal collection: This method relates to information
collected to satisfy any legal, insurance or regulatory requirements.
How we use your information
General
Leanne Power Consultancy will only process (i.e. use) your
information where we have a legal or regulatory and proportionate basis to do
so, in accordance with our ‘commitments to you’ and our legal requirements.
The legal basis for ‘use’ will form at least one of the
following categories:
Your consent: This basis is used when we have provided you a
choice on how your data is used and you agree [consent] that Leanne Power
Consultancy can use your data as we have described for that specific purpose.
Your contract with us: This basis is used when we need your
information to deliver the terms of our contract with you. Whilst your ‘right
to privacy’ remains, information used for this purpose cannot be restricted or
removed without possibly disrupting the contracted services you have with us.
The impact of this may result in the failure to provide the agreed services or
the subsequent cancellation of the contracted services.
Our ‘legal’ obligation: This basis is used when Leanne Power
Consultancy, must comply with a legal or regulatory obligation.
Our ‘legitimate interests’: This basis is used when Leanne
Power Consultancy feel it is within our own interests to use your information,
in a lawful capacity by taking both your ‘right to privacy’ and the needs of
the business (to deliver its services to you); into consideration.
Leanne Power will never use your information when our own
interests supersede your overall right to privacy or the legal basis for which
we can process your information. If you have any concerns relating to how your
information is used, please contact the data protection officer immediately.
Direct marketing
Leanne Power will never send ‘direct marketing
communications to you unless you subscribe. You will be provided with details
of your options either: (a) when you join Leanne Power Consultancy as a client;
(b) if you attend an event in which you agree to receive promotional materials.
.
To unsubscribe from direct marketing communications, please
contact Leanne Power data protection officer. See ‘contact us’ for further
details
If you accept and subscribe to direct marketing
communications, the mailings sent to you will be designed/created by leanne
power
Leanne Power, does not share, allow access to, or sell your
information to third parties for additional marketing purposes, unless express
consent is obtained from you and we are transparent and details contained in
our communications on the matter.
How we protect your information
We apply the highest standards of security when it comes to
hosting and protecting information.
We have policies and technical measures in place to protect
your personal data against unauthorised access, accidental loss, improper use
and disclosure. All of our employees and any third parties we engage to process
your personal information are obliged to respect the confidentiality of your
information and thorough due-diligence checks are carried out.
We do not sell, rent, distribute or otherwise make personal
information commercially available to any third party, except as described in
this policy or with your prior permission.
How long we keep your information
We will only use/store your information for as long as we
are permitted to do so. Often this is based on the purpose upon which we
collected the information in the first instance. However, there are a few
exceptions in which it may be kept for longer. These are; (a) where legal or
regulatory obligations require us to keep the information for longer or for a
specified period, or: (b) until the expiry of any limitation period in relation
to potential insurance claims us or: (c) until the expiry of any limitation
period in relation to potential claims made by us.
Leanne Power has a retention policy which ensures data is
kept only for as long as it is needed and to satisfy any/all statutory or other
legal obligations regarding the retention of such records. This information can
be requested upon request.
We will only retain your personal information for as long as
is necessary to fulfil the purposes we collected it for. This includes for
example the purposes of satisfying any legal, regulatory, accountancy or
reporting requirements as part of a contract.
To determine the appropriate retention period, Leanne Power
will consider: (a) the amount; (b) its nature; (c) its sensitivity; (d) the
potential risk of harm from unauthorised use or disclosure; (e) the purposes
for which it’s processed; (f) whether we can achieve those purposes through
other means, and (e) the applicable regulatory or legal requirements..
Your ‘right to privacy’
Leanne Power Consultancy respects your right to privacy and
will act in accordance with the latest privacy laws and security frameworks to
ensure we meet our underlying commitment to you, as set out by this notice.
Further information relating to your rights can be found on
the Information Commissioners Office website. www.ico.org.uk
In summary, you have the:
right to know how your Information is processed by Leanne
Power
right to obtain copies of the information Leanne Power
holds, including how it’s processed and by whom
right to correct any mistakes made to your information
right to request that your information is deleted (in
certain circumstances)
right to object if you feel your information is not being
processed securely or lawfully
right to restrict the use of your information in specific
areas, such as ‘marketing’ communications
right to know how decisions, which are automated, are made
please contact our data protection office immediately should you wish to exert
any of these rights. No fees are due to exercise these rights unless they are
deemed to be excessive, spurious or repetitive – in any case, we will contact
you directly to discuss the matter further.
Contacting Leanne
Power
General
Data protection officer is Leanne Power.
If you’d like further information relating to this privacy
notice or wish to: (a) log a complaint: (b) report an incident: or (c) request
the information that we hold about you; or any other data protection-related
query – please contact our data protection office via post or by email.
FAO: Leanne Power [Data Protection Officer]
Email: info@leannepower.co.uk
It is important that the information we hold about you
remains accurate at all times. Please keep us informed should any of your
details change using the contacts above.
For general enquiries, please allow up to seven working days
for a response.
You always have the option to raise your concerns directly
with the Information Commissioners Office, whether you’ve raised the matter
with Leanne Power already or not. This is your right.
Information requests [subject access request]
You have the right to access/request the information that
Leanne Power holds about you. This is often referred to as subject access. You
can make a subject access request in person, verbally or in writing. Subject
access requests help you to understand how and why we are using your data, and
to check that it’s being handled lawfully and is acceptable to you.
Leanne Power Consultancy has one month to respond/fulfil
your request, there is no fee for this service.
Information requests will be responded to within the
regulatory guidelines unless the complexity or volume of information requested
impacts upon these timescales. In such
cases, we will notify you directly to discuss completion dates.
Incidents or complaints
Incidents and/or complaints relating to Leanne Power
Consultancy’s use or controls around your personal information are taken very
seriously and we encourage you to bring any instances to our attention which
you feel is unfair, misleading or inappropriate.
An incident can be anything from (a) failure to notify you
of an activity in which your data is being used; (b) the loss of personal
information relating to you; (c) the vulnerability or potential misuse of
personal information relating to you; (d) unlawful access or damage to your
personal information.
Our data protection officer has the responsibility to
coordinate any/all responses relating to an incident or complaint and will
ensure that each matter is brought to its sensible conclusion within the
expected timeframes and in accordance with the directions set out from within
this policy.
Leanne Power Consultancy is required by law to inform the
Information Commissioners Office when an incident or complaint causes
significant damage(s), upset or discomfort to you. The data protection
officers’ duty is to ensure any/all notifications of this nature are carried
out within 72 hours of being made aware of the incident or complaint.
On occasions, we may need to request further information
from you in order to: (a) confirm your identity; (b) exercise your rights; or
(c) to ensure we possess the necessary information to investigate the matter in
hand. Any/all information we capture at this stage will be treated in the same
manner as set out within this privacy notice.
Notifications to the ICO or other interested parties (in the
matter above), may require the further use (communication) of your personal
information. In any case, this information will be used only for the purposes
of the notification in question and will not be processed by any other means.
Anonymisation will be used when possible and/or when it is deemed suitable.
To ensure Leanne Power prevents repeated incidents involving
personal information, extracts from incidents or complaints raised will be used
as case studies to strengthen corrective actions and build stronger privacy
practices across the firm. These case
studies contain no personal information and any/all references to individuals
will be removed. Phrases such as ‘customer’, ‘client’ or ‘employee’ will be
used as a substitute. Privacy Notice
Here at Leanne Power Consultancy, we provide high-quality
beauty and Aesthetic treatments and training courses. Our privacy notice is a
document that publishes the way we as a business gather, hold, communicate, and
manage our information. It fulfils a legal requirement to protect your ‘right
to privacy and our responsibilities as a business.
You have the right to be informed about the collection and
use of your personal information. This is a key requirement of the data
protection regulations and this privacy notice aims to provide you with the
information relating to: (a) how we lawfully use your information; (b) the
purpose for which; and (c) the manner in which your information
is controlled and remains secure giving you an opportunity to review and object
to how your information is being processed.
Leanne Power is the controller for the personal information
we process unless otherwise stated. Should you have any questions relating to
the use of your information please contact Leanne Power, the data protection
officer. There are many ways you can do this, including by phone, email and
post. All our contact details can be found at the end of this privacy notice.
Leanne Power wishes to remain open about the information
we’re collecting about you, why it’s needed, how it’s being processed and who
has access to it. This notice provides you with all the information necessary
to ensure you retain the confidence that your personal information is protected
from misuse and is being used and treated as you would expect.
This notice will cover the following:
- Information
relating to Leanne Power, including how to contact us
- Our
commitment to you
- The
information we hold about you
- How
we collect your information
- Who/why
do we sometimes share your information
- How
we use your information
- How
we protect your information
- How
long we keep your information
- Your
‘right to privacy
Our Commitment to You
Leanne Power Consultancy commits to:
- value
the personal information entrusted to us and make sure we respect that
trust
- follow
all laws and regulations when it comes to handling personal information,
and adopt good practice standards
- consider
and address the privacy risks first when we are planning to use or hold
personal information in new ways, such as when introducing new systems
- be
open with individuals about how we use their information and whom we share
it with
- make
it easy for individuals to access and correct their personal information
- keep
personal information to the minimum necessary and delete it when we no
longer need it
- have
effective safeguards in place to make sure personal information is kept
securely and does not fall into the wrong hands
- ensure
staff who handle personal information, treat it as a disciplinary matter
if they misuse or don’t look after personal information properly
- put
appropriate financial, technical and protective measures in place when
looking after personal information to make sure we can live up to our
promises
- regularly
check that we are living up to our promises and report on how we are doing
The information we hold about you
Personal information is any information that relates to, or
can be related back to you. This can include your name, contact details
or any other information we gather as part of our relationship with you.
The information we hold can be categorised into several key
groups, known as ‘information categories’. These categories cover all the
information requirements needed to provide you with the various products and
services offered by Leanne Power Consultancy, many of which may be applicable
to you based on the contractual relationship you have with us.
These categories are:
Who you are: such as name, age and identification
Where you are: such as your home, work or email addresses
together with telephone contact numbers
How you pay: such as your payment history (no bank or
payment details are retained)
What you have: such as the products and services you have or
had with us and your written consent to undertaking any treatment and your
agreement to using any images obtained during or after treatment for use on our
own website and social media platforms (including Facebook, Instagram and
Twitter)
What qualifications do you hold including certificates, if
applicable
What we require: such as health and allergy matters. The
collection and use of this information is subject to stricter controls and its
use remains limited.
On occasions, we may require information outside of the
categories listed above. This information may relate to things such as, dietary
requirements [if we are arranging catering for you]. Information requested of
this nature will often require your consent; as such you will be notified of
this at the relevant time before its collection or use.
How we collect your information
The majority of personal information we process is provided
directly by you, for one of the processing activities we have listed in the
‘how we use your information section’.
In addition to this, there are also multiple other
collection methods used by Devine Training, which vary depending on the types
of services or information categories in question. These methods are:
Direct collection: As we mentioned earlier, this
method of collection applies when you provide Leanne Power
with the information directly. This can be either; over the phone, in person,
via our website, during an event, on a form/questionnaire or simply through
postal or email communication responses.
Technical collection: Leanne Power may collect information based on
your access/booking platforms such as our client portal and website. Additional
information, such as; usernames and passwords and booking preferences may be
captured – these are based solely on the types of products/services or
interactions we have with you so may not always be relevant and as such will
not be captured.
Legal collection: This method relates to information collected to
satisfy any legal, insurance or regulatory requirements.
How we use your information
General
Leanne Power Consultancy will only process (i.e. use) your
information where we have a legal or regulatory and proportionate basis to do
so, in accordance with our ‘commitments to you’ and our legal requirements.
The legal basis for ‘use’ will form at least one of the
following categories:
Your consent: This basis is used when we have
provided you a choice on how your data is used and you agree [consent] that
Leanne Power Consultancy can use your data as we have described for that
specific purpose.
Your contract with us: This basis is used when
we need your information to deliver the terms of our contract with you. Whilst
your ‘right to privacy’ remains, information used for this purpose cannot be
restricted or removed without possibly disrupting the contracted services you
have with us. The impact of this may result in the failure to provide the
agreed services or the subsequent cancellation of the contracted services.
Our ‘legal’ obligation: This basis is used when
Leanne Power Consultancy, must comply with a legal or regulatory obligation.
Our ‘legitimate interests’: This basis is used
when Leanne Power Consultancy feel it is within our own interests to use your
information, in a lawful capacity by taking both your ‘right to privacy’ and
the needs of the business (to deliver its services to you); into consideration.
Leanne Power will never use your information when our own
interests supersede your overall right to privacy or the legal basis for which
we can process your information. If you have any concerns relating to how your
information is used, please contact the data protection officer immediately.
Direct marketing
Leanne Power will never send ‘direct marketing
communications to you unless you subscribe. You will be provided with details
of your options either: (a) when you join Leanne Power Consultancy as a client;
(b) if you attend an event in which you agree to receive promotional materials.
.
To unsubscribe from direct marketing communications, please contact Leanne
Power data protection officer. See ‘contact us’ for further details
If you accept and subscribe to direct marketing
communications, the mailings sent to you will be designed/created by leanne
power
Leanne Power, does not share, allow access to, or sell your
information to third parties for additional marketing purposes, unless express
consent is obtained from you and we are transparent and details contained in
our communications on the matter.
How we protect your information
We apply the highest standards of security when it comes to
hosting and protecting information.
We have policies and technical measures in place to protect
your personal data against unauthorised access, accidental loss, improper use
and disclosure. All of our employees and any third parties we engage to process
your personal information are obliged to respect the confidentiality of your
information and thorough due-diligence checks are carried out.
We do not sell, rent, distribute or otherwise make personal
information commercially available to any third party, except as described in
this policy or with your prior permission.
How long we keep your information
We will only use/store your information for as long as we
are permitted to do so. Often this is based on the purpose upon which we
collected the information in the first instance. However, there are a few
exceptions in which it may be kept for longer. These are; (a) where legal or
regulatory obligations require us to keep the information for longer or for a
specified period, or: (b) until the expiry of any limitation period in
relation to potential insurance claims us or: (c) until the expiry of any
limitation period in relation to potential claims made by us.
Leanne Power has a retention policy which ensures data is
kept only for as long as it is needed and to satisfy any/all statutory or other
legal obligations regarding the retention of such records. This information can
be requested upon request.
We will only retain your personal information for as long as
is necessary to fulfil the purposes we collected it for. This includes for
example the purposes of satisfying any legal, regulatory, accountancy or
reporting requirements as part of a contract.
To determine the appropriate retention period, Leanne Power will consider: (a)
the amount; (b) its nature; (c) its sensitivity; (d) the potential risk of harm
from unauthorised use or disclosure; (e) the purposes for which it’s processed;
(f) whether we can achieve those purposes through other means, and (e) the
applicable regulatory or legal requirements..
Your ‘right to privacy’
Leanne Power Consultancy respects your right to privacy and
will act in accordance with the latest privacy laws and security frameworks to
ensure we meet our underlying commitment to you, as set out by this notice.
Further information relating to your rights can be found on
the Information Commissioners Office website.
www.ico.org.uk
In summary, you have the:
- right
to know how your Information is processed by Leanne Power
- right
to obtain copies of the information Leanne Power holds, including how it’s
processed and by whom
- right
to correct any mistakes made to your information
- right
to request that your information is deleted (in certain circumstances)
- right
to object if you feel your information is not being processed securely or
lawfully
- right
to restrict the use of your information in specific areas, such as
‘marketing’ communications
right to know how decisions, which are automated, are made please contact our data protection office immediately should you wish to exert any of these rights. No fees are due to exercise these rights unless they are deemed to be excessive, spurious or repetitive – in any case, we will contact you directly to discuss the matter further.
Contacting Leanne Power
General
Data protection officer is Leanne Power.
If you’d like further information relating to this privacy
notice or wish to: (a) log a complaint: (b) report an incident: or (c) request
the information that we hold about you; or any other data protection-related
query – please contact our data protection office via post or by email.
FAO: Leanne Power [Data Protection Officer]
Email: info@leannepower.co.uk
It is important that the information we hold about you
remains accurate at all times. Please keep us informed should any of your
details change using the contacts above.
For general enquiries, please allow up to seven working days
for a response.
You always have the option to raise your concerns directly
with the Information Commissioners Office, whether you’ve raised the matter
with Leanne Power already or not. This is your right.
Information requests [subject access request]
You have the right to access/request the information that
Leanne Power holds about you. This is often referred to as subject access. You
can make a subject access request in person, verbally or in writing. Subject
access requests help you to understand how and why we are using your data, and
to check that it’s being handled lawfully and is acceptable to you.
Leanne Power Consultancy has one month to
respond/fulfil your request, there is no fee for this service.
Information requests will be responded to within the
regulatory guidelines unless the complexity or volume of information requested
impacts upon these timescales. In such cases, we will notify you directly
to discuss completion dates.
Incidents or complaints
Incidents and/or complaints relating to Leanne Power
Consultancy’s use or controls around your personal information are taken very
seriously and we encourage you to bring any instances to our attention which
you feel is unfair, misleading or inappropriate.
An incident can be anything from (a) failure to notify you
of an activity in which your data is being used; (b) the loss of personal
information relating to you; (c) the vulnerability or potential misuse of
personal information relating to you; (d) unlawful access or damage to your
personal information.
Our data protection officer has the responsibility to
coordinate any/all responses relating to an incident or complaint and will
ensure that each matter is brought to its sensible conclusion within the
expected timeframes and in accordance with the directions set out from within
this policy.
Leanne Power Consultancy is required by law to inform the
Information Commissioners Office when an incident or complaint causes
significant damage(s), upset or discomfort to you. The data protection
officers’ duty is to ensure any/all notifications of this nature are carried
out within 72 hours of being made aware of the incident or complaint.
On occasions, we may need to request further information
from you in order to: (a) confirm your identity; (b) exercise your rights; or
(c) to ensure we possess the necessary information to investigate the matter in
hand. Any/all information we capture at this stage will be treated in the same
manner as set out within this privacy notice.
Notifications to the ICO or other interested parties (in the
matter above), may require the further use (communication) of your personal
information. In any case, this information will be used only for the purposes
of the notification in question and will not be processed by any other means.
Anonymisation will be used when possible and/or when it is deemed suitable.
To ensure Leanne Power prevents repeated incidents involving
personal information, extracts from incidents or complaints raised will be used
as case studies to strengthen corrective actions and build stronger privacy
practices across the firm. These case studies contain no personal
information and any/all references to individuals will be removed. Phrases such
as ‘customer’, ‘client’ or ‘employee’ will be used as a substitute.
Occasionally on some courses, we might allow learners to pay
in monthly instalments with a deposit. You will be required to sign a payment
plan contract that states how much you will pay and on what date the payment
should be made. The payment dates are either the 1st Monday or the last Monday
of the month. Payment must be paid via card/link at the academy/booking link or
by calling 07435798591 or via bank transfer.
An agreement will be needed to be signed by the learner
prior to starting the course.
If no monthly payment is made on the chosen date, this will incur a halt or a stop to progressing onto the next phase of your qualification/course. If no payments are made for two consecutive months, the learner will be terminated from the course and your qualification will be cancelled.
Qualifi is a regulated awarding body that is partnered with
Ofqual for all its courses. We at Leanne Power Consultancy as a company are
bound to Qualifi’s terms and conditions with the qualifications we run with
them. If the website says one thing then halfway through your course Qualifi
changes things, it is out of the academy’s hands. There is a process that each
learner must follow or any certification can be withheld or not given.
Your qualification has many phases to it, SAQ’s,
Assignments, case studies, and observations you have to complete all of them to
the level the qualification is to achieve certification. Along with your tutor,
there is an IQA who has to monitor the learner’s progress and if they disagree
with the tutor’s decision at any point, work might have to be done again. We
will as a company work with everyone to make sure this doesn’t happen.
The academy is not responsible for the amount of time any
sub-contractors (IQA/TUTOR/ASSESSOR/EQA) take to mark or verify a learner’s
work, but we will keep the learner fully updated throughout.
Your work must be presented in a portfolio to the level you
are working towards. All work must be handed into this standard or will be sent
back unmarked.
Exams and practical sessions that are missed will incur
further fees by both the academy and Qualifi, please attend your booked
sessions to avoid any extra fees.
As well as the IQA the EQA who works for Qualifi will
have the final say on any final work. If she / he requests to see you at any
time, you will have to comply otherwise your certificate could be withheld.
Extra copies of certificates from Qualifi will incur
additional costs starting from £49 with postage.
Appeals Procedure
Trading name of the centre: Leanne Power Consultancy
The centre is committed to ensuring that the assessment
procedure meets the requirements of the awarding organisation and fulfils
national standards.
The centre will operate a system for reviewing the quality
and fairness of the assessment procedure. As part of this the learner has a
right to appeal against any assessment decision, written or practical, that the
candidate deems to be unfair.
The candidate should notify the assessor of dissatisfaction
with the outcome of the assessment within 5 days, stating why there is
disagreement with the decision. The assessor must explain the decision in
writing giving reasons, responding within 14 days.
If the learner is not satisfied the internal quality assurer
must be informed and an investigation conducted. The internal quality assurer
may arrange for the candidate to be re-assessed by another assessor. The matter
should be resolved in 30 days.
If the matter is not resolved to the learner’s satisfaction,
an appeal can be made to the external quality assurer, according to the
awarding organisation’s appeals procedure.
If you have any further questions please contact our team on
07345798591
If the academy does not have any contact from its learners –
after several tries made either via text/email or telephone calls over a 2-3
month period the learner will be withdrawn from ourselves and from Qualifi’s
registration list, meaning you are no longer on the course. Regardless of
payments made.
If the learner goes over their end date, which will be
stipulated on the website and/or on sign-up details there will be a £250 each
month charge to complete your qualification. (example 12 or 18months from start
date)
Add Your Heading Text Here
Terms and Conditions Leanne Power.
This agreement applies between you, the User of this Web
Site or Purchaser and Leanne Power, the owner of this Web Site. Your agreement
to comply with and be bound by these Terms and Conditions is deemed to occur
upon your first use of the Web Site and also upon the placing of an order. If
you do not agree to be bound by these Terms and Conditions, you should stop
using the Web Site immediately.
No part of this Web Site is intended to constitute a
contractual offer capable of acceptance. The Purchaser’s order constitutes a
contractual offer (incorporating these terms) and our acceptance of that offer
is deemed to occur upon our sending a dispatch email to the Purchaser
indicating that the order has been fulfilled and has been dispatched.
- Definitions
and Interpretation
In this Agreement the following terms shall have the
following meanings:
4.1 Subject to the exceptions in Clause 5 of these Terms and
Conditions, all Content included on the Web Site, unless uploaded by Users,
including, but not limited to, text, graphics, logos, icons, images, sound
clips, video clips, data compilations, page layout, underlying code and
software is the property of, Leanne Power our affiliates or other relevant
third parties. By continuing to use the Web Site you acknowledge that such
material is protected by applicable United Kingdom and International intellectual
property and other laws. 4.2 Subject to Clause 6 you may not reproduce, copy,
distribute, store or in any other fashion re-use material from the Web Site
unless otherwise indicated on the Web Site or unless given express written
permission to do so by Leanne Power.
- “Account”
means collectively the personal information, Payment Information and
credentials used by Users to access Paid Content and/or any communications
System on the Web Site; - “Carrier”
means any third party responsible for transporting purchased Goods from
our Premises to customers; - “Content”
means any text, graphics, images, audio, video, software, data
compilations and any other form of information capable of being stored in
a computer that appears on or forms part of this Web Site; - “Goods”
means any products that Leanne Power advertises and/or makes available for
sale through this Web Site; - “Leanne
Power ” Means where leanne Power is located to perform her treatments; - “Service”
means collectively any online facilities, tools, services or information
that Leanne Power makes available through the Web Site either now or in
the future; - “Payment
Information” means any details required for the purchase of Goods or
services from this Web Site. This includes, but is not limited to,
credit/debit card numbers, bank account numbers and sort codes; - “Purchaser”
means any person or business that buys Goods from Leanne Power from this
Web Site; - “Purchase
Information” means collectively any orders, invoices, dispatch notes,
receipts or similar that may be in hard copy or electronic form; - “Premises”
means our place(s) of business located at many venues – locations named on
the website. - “System”
means any online communications infrastructure that Leanne Power makes
available through the Web Site either now or in the future. This includes,
but is not limited to, web-based email, message boards, live chat
facilities and email links; - “User”
/ “Users” means any third party that accesses the Web Site and is not
employed by Leanne Power and acting in the course of their
employment; and - “Web
Site” means the website that you are currently using
(www.leannepower.co.uk) and any sub-domains of this site unless expressly
excluded by their own terms and conditions. - Intellectual
Property - Third
Party Intellectual Property
5.1 Unless otherwise expressly indicated, all Intellectual
Property rights including, but not limited to, Copyright and Trademarks, in
product images and descriptions belong to the manufacturers or distributors of
such products as may be applicable.
5.2 Subject to Clause 6 you may not reproduce, copy,
distribute, store or in any other fashion re-use such material unless otherwise
indicated on the Web Site or unless given express written permission to do so
by the relevant manufacturer or supplier.
- Fair
Use of Intellectual Property
Material from the Web Site may be re-used without written
permission where any of the exceptions detailed in Chapter III of the Copyright
Designs and Patents Act 1988 apply.
- Links
to Other Web Sites
This Web Site may contain links to other sites. Unless
expressly stated, these sites are not under the control of Leanne Power or our
affiliates. We assume no responsibility for the content of such websites and
disclaim liability for all forms of loss or damage arising out of their use of
them. The inclusion of a link to another site on this Web Site does not imply
any endorsement of the sites themselves or of those in control of them.
- Use
of Communications Facilities - 1
When using the contact form or any other System on the Web Site you should
do so in accordance with the following rules: - 1.1
obscene or vulgar language must not be used; - 1.2
Content that is unlawful or otherwise objectionable must not be
submitted. This includes, but is not limited to, Content that is abusive,
threatening, harassing, defamatory, ageist, sexist or racist; - 1.3
Content that is intended to promote or incite violence must not be
submitted; - 1.4
it is advised that submissions are made using the English language(s) as
we may be unable to respond to enquiries submitted in any other
languages; - 1.5
the means by which Users identify themselves must not violate these terms
of use or any applicable laws; - 1.6
Users must not impersonate other people, particularly employees and
representatives of Leanne Power or our affiliates; and - 1.7
our System must not be used for unauthorised mass communication such as
“spam” or “junk mail”. - 2
You acknowledge that Leanne Power reserves the right to monitor any and
all communications made to us or using our System. - Accounts
1 In order to purchase Goods or Services from Leanne Power
Consultancys Users are required to create an Account through our booking
service which willcontain certain personal details and Payment Information which may vary based
upon a User’s use of the Web Site as we may not require payment information
until a purchase is to be made. By continuing to use this Web Site you
represent and warrant that:
- 1.1
all information you submit is accurate and truthful; - 1.2
it is the client’s responsibility to complete the consultation and
medical forms accurately. - 1.3
you will keep this information accurate and up-to-date and inform the
company of any changes in case they affect further treatments. - 1.4
you are required for some treatments to have a patch test prior to the
first treatment, Leanne Power will not perform treatments without these
patch tests being performed first. In the event, a patch test hasn’t been
completed that appointment will be made into the patch test and a further
appointment for the first treatment will have to be made. - 1.5
A - 2 It
is recommended that you do not share your Account details, particularly
your username and password. Leanne Power accepts no liability for any
losses or damages incurred because of your Account details being shared by
you. If you use a shared computer, it is recommended that you do not save
your Account details in your Internet browser. - 3
When choosing a username Users are required to adhere to the terms set out
above. Any failure to do so could result in the suspension and/or deletion
of your Account. - Termination
and Cancellation - Payment
- 1
Payment shall be made by the Customer for all monies owed to Leanne Power
in respect of services provided. - 2
Payment shall be made on order and all major credit and debit cards
(Maestro, MasterCard, Visa, and Solo). - Goods,
Pricing and Availability - 1
All pricing information on the Web Site is correct at the time of going
online. Leanne Power reserves the right to change prices and alter or
remove any special offers from time to time and as necessary. - All
prices on the Web Site do not include VAT. When the company is VAT
registered it will be added at the end of the treatment total cost price. - Privacy
Use of the Web Site is also governed by our Privacy Policy
which is incorporated into these terms and conditions.
- Disclaimers
1 Leanne Power makes no warranty or representation
that the Web Site will meet your requirements, that it will be of satisfactory
quality, that it will be fit for a particular purpose, that it will not
infringe the rights of third parties, that it will be compatible with all
systems, that it will be secure and that all information provided will be
accurate. We make no guarantee of any specific results from the use of our
Services.
- 2 No
part of this Web Site is intended to constitute advice and the Content of
this Web Site should not be relied upon when making any decisions or
taking any action of any kind. - 3 No
part of this Web Site is intended to constitute a contractual offer
capable of acceptance. - Changes
to the Service and these Terms and Conditions
Leanne Power reserves the right to change the Web Site, it’s
Content or these Terms and Conditions at any time. Users and Purchasers will be
bound by any changes to the Terms and Conditions from the first time the Web
Site is used by them following the changes.
- Availability
of the Web Site
The Service is provided “as is” and on an “as available”
basis. We give no warranty that the Service will be free of defects and/or
faults. To the maximum extent permitted by the law we provide no warranties
(express or implied) of fitness for a particular purpose, accuracy of the
information, or compatibility Leanne Power accepts no liability for any
disruption or non-availability of the Web Site resulting from external causes
including, but not limited to, ISP equipment failure, host equipment failure,
communications network failure, power failure, natural events, acts of war or
legal restrictions and censorship.
- Limitation
of Liability - 1
To the maximum extent permitted by law, Leanne Power accepts no
liability for any direct or indirect loss or damage, foreseeable or
otherwise, including any indirect, consequential, special or exemplary
damages arising from the use of the Web Site or any information contained
therein. Users should be aware that they use the Web Site and its Content
at their own risk. - 2
Whilst every effort has been made to ensure that these terms and
conditions adhere strictly with the relevant provisions of the Unfair
Contract Terms Act 1977, in the event that any of these terms are found to
be unlawful, invalid or otherwise unenforceable, that term is to be deemed
severed from these terms and conditions and shall not affect the validity
and enforceability of the remaining terms and conditions. This term shall
apply only within jurisdictions where a particular term is illegal. - No
Waiver
In the event that any party to these Terms and Conditions
fails to exercise any right or remedy contained herein, this shall not be
construed as a waiver of that right or remedy.
- Previous
Terms and Conditions
In the event of any conflict between these Terms and
Conditions and any prior versions thereof, the provisions of these Terms and
Conditions shall prevail unless it is expressly stated otherwise.
- Notices
All notices/communications shall be given to us either by
post to our Premises (see address above) or by email to
info@leannepower.co.uk. Such notice will be deemed received 3 days after
posting if sent by first class post, the day of sending if the email is
received in full during working hours on a business day and on the next
business day if the email is sent outside working hours on a business day or on
a weekend or public holiday.
- Law
and Jurisdiction
These terms and conditions and the relationship between you
and Leanne Power shall be governed by and construed in accordance with the Law
of England and Leanne Power and you agree to submit to the exclusive
jurisdiction of the Courts of England.
Appointments
All appointments require a non-refundable deposit for single
treatments and the full amount is required for booking course appointments. The
amount will be specified on the booking form.
The client will be reminded via email or text of
appointments and treatment requirements at least 24hrs prior to their scheduled
appointment, including patch test required.
Clients will be given verbal aftercare advice from the
practitioner after every treatment and an email or text message will also be
sent the day of the treatment. It is important that the client follows the
advice in order to get maximum results from their treatments.
Cancellation
If you would like to cancel your appointment without losing
your non-refundable deposit, please do so before 24hrs of your appointment
either by popping us an email at info@leannepower.co.uk or by telephoning
07435798591 where we will happily arrange another appointment for you.
If it is within 24hrs you will lose your deposit and another
non-refundable deposit will be required to rebook a new appointment.
Promotions
**Please note, promotional/discount offers can be removed
without prior notice.
All promotional/discounts are for a limited time only.
Prices
The price noted on the booking app is the up-to-date correct
price, not the website price.
Consultations
In store, consultations are 30 minutes long. Consultations
cost £25 (Non-refundable). If a treatment is booked as a result of the
consultation, the consultation amount will be subtracted from the total price
of the treatment (booked within 30 days). Like all reservations, if you can’t
make your appointment for whatever reason, 24 hours’ notice should be given. We
can then rearrange your consultation to another date/time. If you do not give
us prior notice and miss your reservation, any future consultations will need
to be booked again, and the fee paid again
Typographical Errors
If a service is listed at an incorrect price due to
typographical error or error in pricing information from our suppliers,
taxes or duty changes, we have the right to refuse or cancel any
appointments listed at the incorrect price whether or not the appointment has
been confirmed.
Gift Vouchers
Gift Vouchers can be purchased from Leanne Power for
Services and Treatments. Vouchers are Valid for 6 months from the date of
purchase. Vouchers are non-transferable and cannot be exchanged for cash. If
you purchase a treatment for an amount less than the gift voucher, the
remaining balance will be available for use as a voucher only.
Non-refundable deposits & payments
By carrying out your purchase of services and treatments you
agree to pay a minimum non-refundable deposit. In the event of a cancellation,
deposits will not be refunded. If you for whatever reason cannot make your
appointment, then you must inform us at least 24 hours before the date and time
of the reservation. We can then move you to another day/time slot. If you
cannot make your appointment on the day due to an emergency, you will incur a
rebooking fee as the late notice may not enable us to fill the appointment.
Treatments that cost £150 and over have a 50% non-refundable
deposit, this is to cover the purchasing of the products/prescriptions / and
time involved in the treatment being booked.
The deposit amount is subtracted from the total price of the
treatment/service booked.
In the event you miss or forget about your reservation,
payments will not be refunded and cannot be transferred to another date. If you
wish to re-book a missed reservation, then you must pay a new non-refundable
deposit.
Course Treatments
All courses of treatment booking must be paid in full,
cancellation policies still stand and require at least 24 hrs notice or
rebooking fees may occur. If you choose to stop mid-way through a course, no
refund or alternative treatment will be provided.
All bookings are non-refundable, so please be mindful of
this condition when booking.
